For Faults

For dealing with computer problems please click on  the 'Computer Problems' link below to obtain outside specialist help.

Computer Problems

The following  is only to be used for logging faults with the system and not for solving computer problems.

Please log all faults using the helpdesk system.  The system allows us to track all faults and also helps the technical administration to back-track faults thus helping to deal with  similar problems experienced by other Members.  Such a central database is important in helping to service the large number of Members with their differing operating systems, hardware and software. It is also a very useful record as it is stored in a central data file so that all the help desk volunteers can access the data and use it is a source of information in fixing problems.

LOG NEW TICKET
If you are a new member select 'New Member Request' under 'Department'  in the drop down menu. If you are reporting a fault please select 'Support'. All other queries should be listed as 'Request for Information'.

VIEW EXISTING TICKET
View any existing tickets you have logged here.

USER MANAGER
View user settings.

CHANGE PASSWORD
Changing your password on a regular basis protects you from being compromised. (Note: This is for email only - we currently do no offer the facility to change the web login password).